Step-by-step guides for everything you need: buying products, paying, tracking your parcel, topping up your wallet, withdrawing to your bank, and growing your affiliate network.
Click Shop in the top menu, or open the product list directly. You can filter by category and use the search box to find a specific item.
Open Shop
Click any product to view its details, price, and stock. Set the quantity you want, then click Add to Cart.
Open the cart icon at the top right. Check the items, quantity, and total. You can still change quantity or remove items here.
Click Checkout. Confirm your name, phone number, and full delivery address. Save your address in My Address first so it fills automatically next time.
Go to CheckoutPick Wallet (instant deduction from your balance) or ToyyibPay (FPX online banking / credit & debit card). If you choose ToyyibPay you will be redirected to the secure payment page.
After a successful payment your order appears in My Orders with the status Paid. You can print the receipt anytime.
View My OrdersGo to Dashboard → My Orders. Every order shows a status tracker: Placed → Confirmed → Shipped → Delivered.
Open My Orders
Once our team ships your parcel, the courier name and tracking number appear on the order. Click View Tracking to open the courier website in a new tab.
On the Delivered step, click the green Delivered button to confirm you received your order.
Choose a star rating (1–5), write optional feedback, and optionally take or upload a photo of the parcel. Then click Confirm Delivered.
After confirming, 10 reward points are added to your account automatically. Points are awarded once per order.
Go to Dashboard → My Wallet. Your current balance is shown at the top.
Open My Wallet
Type the amount you want to add, or tap one of the quick amount buttons.
Click Top Up via ToyyibPay. You will be redirected to the secure gateway where you can pay with FPX online banking or a credit/debit card.
Once payment succeeds you return to the wallet page and your balance updates. Every top-up is listed under Add Balance History as SUCCESS, PENDING, or FAILED.
Go to Dashboard → My Wallet and click Withdraw. Your available balance and the minimum withdrawal amount are shown here.
Open Withdraw
Fill in Bank Name, Account Number, and Account Holder Name, then save. The name must match your bank record exactly, otherwise the transfer will fail.
Select the saved bank account, enter the amount (minimum RM 10.00), then click Request Withdrawal. The amount is held from your wallet immediately.
Your request starts as Pending. Once our finance team transfers the money the status becomes Paid. If a request is rejected, the amount is returned to your wallet.
The referral program activates after your first successful paid order. Before that, the Referral Code, Sponsor Link, and Marketing Tree stay locked.
Shop NowAfter unlocking, your Referral Code and Sponsor Link appear on the Dashboard banner and in the Marketing Dashboard. Click the copy icon to copy either one.
Marketing Dashboard
Share your Sponsor Link on WhatsApp or social media, or let people scan your QR code. Anyone who registers through it is placed under you automatically.
Open Marketing Tree Diagram to see your downline across 4 levels. You can zoom in and out and drag to move around the chart.
Open Marketing TreeLevel 1 = members who register directly from your Sponsor Link. Level 2 = members registered by your Level 1. Level 3 and Level 4 follow the same pattern down the tree.
Current rates: Level 1 = 6% · Level 2 = 4% · Level 3 = 3% · Level 4 = 2%. The calculation base is the product total after promo discounts — shipping is excluded.
When a downline completes a qualifying purchase, commission is generated for every upline up to 4 levels and credited to your wallet.
Open My Commission
Commission lands in your wallet balance. Use the Withdraw page to transfer it to your bank account.
Withdraw NowYour total reward points appear on the Dashboard stat cards and in My Rewards.
Open My Rewards
You earn points from qualifying purchases and 10 free points every time you confirm delivery of an order.
Open My Rewards, pick a reward you can afford, and click redeem. The points are deducted immediately and our team processes your reward.
Go to Profile Settings to change your name, email, and phone number. Click your avatar on the Dashboard to upload a profile photo.
Open Profile Settings
In the Change Password section, enter your current password, then the new password twice. Minimum 6 characters. Use the eye icon to check what you typed.
Open My Address to add, edit, or delete addresses and set a default. The default address fills in automatically at checkout.
Open My Address
Go to Dashboard → Food Security to view the available packages, purchase amount per carton, and the tenure.
Open Food Security
Select the number of cartons, review the total, and pay with your Wallet or ToyyibPay.
Eligible orders in My Orders show a Convert to Food Security button. This is only available before the order is shipped.
Your active purchases list the maturity date and buyback amount. After maturity our team processes the buyback payout.
Try a different keyword, for example "withdraw", "wallet", or "referral".
Our team is happy to walk you through anything that is not covered here.
